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Make Service Work Visible.

Make Service Work Visible.

Recognize strategy, not just output.

Recognize strategy, not just output.

How Poisum Elevates Service Teams

How Poisum Elevates Service Teams

26 July 2025

Capture Culture Missions

Great service teams don’t just “do tasks” — they manage expectations, clarify ambiguity, and represent the company with maturity. Poisum lets you define and tag missions that reflect high-impact but invisible behaviors: “Summarize key client call insights”, “Clarify scope changes with clients,” or “Support a peer handling a tough customer situation.” Instead of relying on KPIs or client complaints, build a forward-looking system that rewards the right actions before problems occur.

Transparent Recognition

In most firms, only visible, loud, or output-heavy roles get noticed. Poisum introduces a points system valuing proactive support, communication, and internal leadership. Peer-nominated missions and themed campaigns like “Client Whisperer” or “Clarity Champion” ensure high-performing team members who manage stakeholders or drive internal clarity are seen and valued.

Culture Without Bureaucracy

Professional teams want autonomy — not red tape. Poisum is lightweight and self-reported, giving real-time visibility into value-tagged behaviors, with recognition that reinforces maturity over productivity. Leaders can stop managing by guesswork and start coaching based on real, behavior-linked insight.

94%

94%

Teams see higher recognition

Teams see higher recognition

38%

38%

Reduction in client escalations

Reduction in client escalations

87%

87%

Report better retention

Report better retention

Results You’ll See in Knowledge Teams

| Challenge | Without Poisum | With Poisum |
|---------------------------------------------|------------------------------------------|---------------------------------------------------------------|
| Critical communication effort goes unnoticed| Recognition only for “visible” work | Missions capture clarity, alignment, and support |
| Client escalations catch leaders off guard | Stakeholder issues show up too late | Proactive behavior is tracked and rewarded |
| Culture depends on leaders being present | Coaching is reactive, inconsistent | Leaders coach based on real value-aligned behaviors |
| Silent contributors burn out | Lack of fair recognition | Everyone sees who adds value — visibly and fairly |

Real results. Real teams.

Real results. Real teams.

Poisum works across industries.

Poisum works across industries.

“Poisum lets my IT team see—every Friday—where communication and alignment moved the needle.”

Malik

IT Delivery Lead

“It’s the first time softer skills have real visibility in our org. Burnout is way lower.”

Sandra

Partner, Creative Agency

“We now coach on mission outcomes—less on emotion. Junior staff are growing fast.”

Li Wei

Tax Advisory Lead

“Stakeholder work isn’t invisible anymore. Retention improved and tension dropped.”

Jessica

Strategy Director

Ready to see real impact?

Ready to see real impact?

Try Poisum today.

Try Poisum today.

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