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How It Works
Make the Invisible Work of Communication & Stakeholder Management Visible
Beyond Output: The Invisible Drivers of Success
Track What Truly Drives Performance — Not Just Deliverables
In industries like consulting, finance, IT, creative, legal, or agency services, performance goes far beyond the final deliverable. Success depends heavily on how teams communicate, align internally, build trust, and manage stakeholders — all of which directly influence outcomes but are often overlooked.
Despite their importance, these behaviors are difficult to quantify. KPIs tend to capture only surface-level outputs, missing the behind-the-scenes efforts that keep projects on track. As a result, recognition often skews toward those in visible roles, leaving out critical contributors who enable success from the background.
POISUM : Make Strategic Behaviors Measurable
POISUM empowers leaders to recognize, reinforce, and track strategic behaviors — such as proactive communication, internal alignment, and stakeholder management — in real time. No need for micromanagement. It creates a culture where soft skills are valued, made visible, and rewarded consistently across teams.
Capture Communication & Stakeholder Efforts as Culture Missions
Great service teams don’t just “do tasks” — they manage expectations, clarify ambiguity, and represent the company with maturity. Poisum lets you define and tag missions that reflect high-impact but invisible behaviors: “Summarize key client call insights”, “Clarify scope changes with clients,” or “Support a peer handling a tough customer situation.” Instead of relying on KPIs or client complaints, build a forward-looking system that rewards the right actions before problems occur.
Replace Over-Reliance on Manager Judgment with Transparent Recognition
In most firms, only visible, loud, or output-heavy roles get noticed. Poisum introduces a points system valuing proactive support, communication, and internal leadership. Peer-nominated missions and themed campaigns like “Client Whisperer” or “Clarity Champion” ensure high-performing team members who manage stakeholders or drive internal clarity are seen and valued.
Build Culture Without Bureaucracy or Tool Fatigue
Professional teams want autonomy — not red tape. Poisum is lightweight and self-reported, giving real-time visibility into value-tagged behaviors, with recognition that reinforces maturity over productivity. Leaders can stop managing by guesswork and start coaching based on real, behavior-linked insight.
Capture Communication & Stakeholder Efforts as Culture Missions
Great service teams don’t just “do tasks” — they manage expectations, clarify ambiguity, and represent the company with maturity.
POISUM lets you define and tag missions that reflect these high-impact but invisible behaviors:
“Summarize key client call insights and align with internal teams” (Communication)
“Proactively clarify scope changes with client before deadline” (Stakeholder Management)
“Support a peer in handling a difficult customer situation” (Teamwork & Ownership)
Now, instead of relying on lagging KPIs or client complaints, you builda forward-looking system that rewards the right actions before problems occur.
Replace Over-Reliance on Manager Judgment with Transparent Recognition
In most firms, only loud, visible, or output-heavy roles get noticed. POISUM introduces:
A points system that values proactive support, communication, and internal leadership
Peer-nominated missions to capture cross-functional collaboration
Campaigns like “Client Whisperer”, “Alignment Hero”, or “Clarity Champion”
This balances the score — making sure high-performing team members whoalign stakeholders, manage friction, or drive internal clarityare seen and valued.
Build Culture Without Bureaucracy or Tool Fatigue
Professional teams hate red tape. They need autonomy — but also structure to scale culture.
POISUM offers:
Lightweight, self-reported missions (verified by team leads or peers)
Real-time visibility into value-tagged behaviors across the org
Recognition that reinforces maturity, not just productivity
Leaders can stop managing by emotion or guesswork — and start coaching based on real, behavior-linked insight.
“We used POISUM to encourage weekly client alignment and internal expectation-setting. Our delivery satisfaction went up, rework went down — and everyone’s more on the same page.”
IT Services Firm
“By creating missions tied to client clarity and communication logs, our junior team started thinking like advisors, not just executors. POISUM accelerated their maturity.”
Tax Advisory Team
“We launched a campaign to recognize our top 'Stakeholder Navigators.' It reduced client tension and helped us retain key accounts that were at risk.”
Brand Strategy Agency
Recognition only for “visible” work | Stakeholder issues show up too late | Coaching is reactive, inconsistent | Lack of fair recognition
Missions capture clarity, alignment, and support | Proactive behavior is tracked and rewarded | Leaders coach based on real value-aligned behaviors | Everyone sees who adds value — visibly and fairly
Ready to build the culture?
POISUM turns the soft skills that drive performance — like communication and stakeholder management — into strategic behaviors you can reinforce and scale.This gives professional service firms a culture engine that supports maturity, proactivity, and execution — without bureaucracy or burnout.
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